Vodafone Business Services (VBS) has announced Vodafone CRM
- a suite of cloud-based customer management applications in partnership with
SugarCRM, designed to enable small & medium enterprises have a 360 degree
customer view and to build greater customer relationships.
Vodafone CRM, powered by SugarCRM is built to be both
flexible and modular. with an intuitive user experience, the enterprise can
better manage customer engagements and relationship allowing them to stand out
in the challenging market place of today.
Vodafone CRM helps businesses empower their sales team in a
way that they can closely monitor customer information from any location and at
any time needed on a simple accessible system. The system enables a 360 degree
view of clients and records every interaction and business opportunity.
Everything from allowing lead capture, pipeline building, running marketing
campaigns and evaluating marketing ROI to managing mails and appointments,
preparing quotes, tracking sales performance, and supporting their customers
effectively with their issues and queries can be managed on this flexible CRM.
With the companion mobile app, the enterprise can manage their customers on the
go. Targeted at small and medium enterprises (SMEs), startups and
small offices/home offices (SoHos), Vodafone CRM is designed as different
modules so that businesses can manage their customers in a better and more
efficient manner.
Anil Philip, Senior Vice President, Vodafone Business
Services said, “Vodafone CRM in partnership with SugarCRM enables enterprises
to UNCOMPLICATE customer engagement and management in today’s complicated and
challenging market environment and thus give the enterprise an edge in a
crowded marketplace.”
“We are thrilled that Vodafone has chosen to partner with
SugarCRM to offer CRM capabilities to its digital marketplace,” said Laurence
Leong, Vice President of Business Development, SugarCRM. “SugarCRM’s flexible
product, and our OEM program with flexible business terms, allows Vodafone to create
customised CRM offerings so its customers can build better business
relationships.”
Vodafone CRM is now available on Vodafone’s completely
online automated cloud apps marketplace Vodafone CloudStore, Customers can buy
online, opt for simple, flexible payment options and manage their users and
licenses online. Vodafone also extends dedicated Account management,
Relationship management and Cloud Support infrastructure that helps with
onboarding and in-life support.
About Vodafone Business Services
Vodafone Business Services, the enterprise arm of Vodafone,
provides total telecommunications solutions across both mobility and fixed line
platforms and enables Global Enterprises, National Corporates, SME’s and
Government segments to communicate, collaborate and connect. Today with more
than 8.5 million mobility corporate customers as on March 31, 2017, VBS is
providing services to global and national businesses equipped with a robust
network infrastructure and a 24x7 NOC.
Through a dedicated team of Account Managers and Service
Managers and applying a consultative selling approach, it specifically
addresses the connectivity, Internet of Things (IoT), cloud and converged
communications needs of its enterprise customers.
With the advantage of its global expertise and knowledge of
local markets, Vodafone Business Services endeavours to be a steadfast partner
in the Government’s efforts towards Digital India.
Vodafone Business Services was recently awarded the
'Enterprise Mobile Service Provider of the Year’ for the sixth year in a row
(2011-16) and the 'Enterprise Telecom Service Provider of the Year - SMB
Segment' at the Frost & Sullivan India ICT Awards 2016. It was also awarded
‘Telecom Leadership Award 2016’ for IoT by Voice & Data and the CIO Choice
Awards for Enterprise Mobility and Leased Lines for 2016.
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