Enterprise Services

Vodafone India launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Vodafone Business Services (VBS) has announced Vodafone CRM - a suite of cloud-based customer management applications in partnership with SugarCRM, designed to enable small & medium enterprises have a 360 degree customer view and to build greater customer relationships.

Vodafone CRM, powered by SugarCRM is built to be both flexible and modular. with an intuitive user experience, the enterprise can better manage customer engagements and relationship allowing them to stand out in the challenging market place of today.

Vodafone CRM helps businesses empower their sales team in a way that they can closely monitor customer information from any location and at any time needed on a simple accessible system. The system enables a 360 degree view of clients and records every interaction and business opportunity. Everything from allowing lead capture, pipeline building, running marketing campaigns and evaluating marketing ROI to managing mails and appointments, preparing quotes, tracking sales performance, and supporting their customers effectively with their issues and queries can be managed on this flexible CRM. With the companion mobile app, the enterprise can manage their customers on the go. Targeted at small and medium enterprises (SMEs), startups and small offices/home offices (SoHos), Vodafone CRM is designed as different modules so that businesses can manage their customers in a better and more efficient manner.

Anil Philip, Senior Vice President, Vodafone Business Services said, “Vodafone CRM in partnership with SugarCRM enables enterprises to UNCOMPLICATE customer engagement and management in today’s complicated and challenging market environment and thus give the enterprise an edge in a crowded marketplace.”

“We are thrilled that Vodafone has chosen to partner with SugarCRM to offer CRM capabilities to its digital marketplace,” said Laurence Leong, Vice President of Business Development, SugarCRM. “SugarCRM’s flexible product, and our OEM program with flexible business terms, allows Vodafone to create customised CRM offerings so its customers can build better business relationships.”

Vodafone CRM is now available on Vodafone’s completely online automated cloud apps marketplace Vodafone CloudStore, Customers can buy online, opt for simple, flexible payment options and manage their users and licenses online. Vodafone also extends dedicated Account management, Relationship management and Cloud Support infrastructure that helps with onboarding and in-life support.

About Vodafone Business Services

Vodafone Business Services, the enterprise arm of Vodafone, provides total telecommunications solutions across both mobility and fixed line platforms and enables Global Enterprises, National Corporates, SME’s and Government segments to communicate, collaborate and connect. Today with more than 8.5 million mobility corporate customers as on March 31, 2017, VBS is providing services to global and national businesses equipped with a robust network infrastructure and a 24x7 NOC.

Through a dedicated team of Account Managers and Service Managers and applying a consultative selling approach, it specifically addresses the connectivity, Internet of Things (IoT), cloud and converged communications needs of its enterprise customers.

With the advantage of its global expertise and knowledge of local markets, Vodafone Business Services endeavours to be a steadfast partner in the Government’s efforts towards Digital India.

Vodafone Business Services was recently awarded the 'Enterprise Mobile Service Provider of the Year’ for the sixth year in a row (2011-16) and the 'Enterprise Telecom Service Provider of the Year - SMB Segment' at the Frost & Sullivan India ICT Awards 2016. It was also awarded ‘Telecom Leadership Award 2016’ for IoT by Voice & Data and the CIO Choice Awards for Enterprise Mobility and Leased Lines for 2016.

About Venkatesh Gorantla


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